Yes! The Optimal membership allows you to travel unlimitedly during the 12 months of your membership's validity, with all the advantages of the HomeExchange Service. HomeExchange Service allows you to benefit from full assistance before, during and after your exchange.
- Member Support:
An international team will be at your disposal at all times to accompany you before, during and after your exchange: our assistance will be available 24 hours 7 days a week.
In the event of an incident, HomeExchange will assist in the discussion between the host and the guest, and find a customized solution and compensate you if necessary.
- Accommodation guarantee:
As a guest, you can rest assured that we will find another suitable accommodation for you and/or compensate you in case of a host cancellation or if the accommodation does not conform to the description. As a host, you can rest assured that your home will be restored to its original state.
As a guest,
- You can get a compensation of up to €700/week if we fail to find you a suitable substitute exchange in the event that your host cancels on you.
- In cases of non-conformity of your host's home, HomeExchange will propose an alternative solution.
- HomeExchange will be responsible for damages of up to €1.000,000, beyond the deductible €100 from your deposit.
As a host,
- There will be a deposit of €500 which can be used to pay for minor damages by your guest
- HomeExchange will be responsible for damages of up to €1.000,000
- HomeExchange will cover you in cases of theft
HomeExchange Service is the guarantee for a successful holiday: after finishing an exchange, you will only have to pack your bags. We will take care of the rest!
Remember that the GuestPoints system continues to work in the same way. Therefore, to travel you will still need to host to get GuestPoints or make reciprocal exchanges.