The purpose of HomeExchange Service is to guarantee a successful exchange; you just have to finalize your exchange, pack your bags and leave the rest to us! You can feel at ease knowing that HomeExchange is there for you in case something happens/ in the event of unforeseen circumstances.
Support
An international team will be at your disposal at all times to accompany you before, during, and after your exchange: our assistance will be available 24/7.
Protection
In the event of an incident, HomeExchange will take over the mediation between the host and the guest, to find a customized solution.
Accommodation guarantee
With the HomeExchange Service, you will have the HomeExchange assistance 24/7 in case of emergency.
As a guest, you will have the certainty of being relocated or reimbursed in case of cancellation or if the accommodation does not conform to your description:
- You can get a compensation of up to $120 USD/night if we fail to find you a suitable substitute exchange in the event that your host cancels on you.
- In cases of non-conformity of your host's home, HomeExchange will propose an alternative solution.
- HomeExchange will be responsible for damages of up to $1 000 000 USD, beyond the deductible $500 USD from your deposit.
As a host, you will find your home in the state in which you left it and agreed with your guest. But in case something happens, you can be at ease knowing that HomeExchange will help you with:
- A deposit of $500 USD which can be used to pay for minor damages by your guest.
- HomeExchange will be responsible for damages of up to $1 000 000 USD.
- HomeExchange will cover you in cases of theft in accordance with our Terms of Use.
Please note that without the HomeExchange membership, you will not be able to benefit from these guarantees and HomeExchange might not be able to help you in case of a problem during your exchange.