How does the deposit process work:
Upon finalization of an exchange, the guest pays HomeExchange membership and automatically gives HomeExchange an authorization to debit 500€, in case of damages. However, please rest assured that the 500€ is not debited upon finalization of an exchange and will not be debited at the end of your trip if the host chooses to keep the deposit. The deposit can be debited to pay for damages or losses, if necessary, and you will be notified of this withdrawal beforehand.
These are the steps for the deposit process:
- Following the pre-approval of the exchange by the host, the guest finalizes the exchange and pays for the yearly membership, unless done so previously. Upon payment, members agree to be debited from the deposit up to 30 days after the exchange has ended, if the host chooses to keep the deposit. HomeExchange will notify you before any withdrawal is taken.
- At the end of the exchange, the host has 10 days to inform HomeExchange if they would like to keep all or a part of the deposit by clicking the "Keep the deposit" button in the bottom right of the exchange details. HomeExchange is then notified by the action and informs the guest of the situation. It is strongly recommended that the host and the guest discuss the situation before asking HomeExchange for an intervention.
- If the host informs HomeExchange about wanting to keep all or a part of the deposit, the guest then has 10 days to let HomeExchange know whether or not they are agreeable to transfer this amount to the host. If the host and guest agree on the amount, the amount is then debited and HomeExchange will transfer the agreed amount to the host by bank transfer.
- If the host and the guest cannot reach an agreement within 30 days after the end of the exchange, the deposit is debited and transferred to HomeExchange who will protect the deposit until an agreement, judicial or negotiated, is reached.
Some examples of the deposit cases:
I organize an exchange as a guest with Pierre from France and by finalizing the exchange, I give my authorization to debit 500€ in case of damages.
Example 1: My exchange went well and Pierre is also satisfied. HomeExchange releases the authorization to the deposit for this exchange. My account was never debited 500€.
Example 2 : I accidentally broke the table. Pierre informs HomeExchange about this and justifies the damage. He then requests for 100€ for the reparation of the table. I accept this. HomeExchange debits 100€ from my account to transfer to Pierre and releases the authorization to the remaining 400€.
Example 3 : I accidentally broke the table. Pierre informs HomeExchange and justifies the damage. He then requests for 100€ for the reparation of the table.
I do not accept this amount. I have 30 days after the end of the exchange to reach an agreement with Pierre. If we do not reach an agreement, HomeExchange then debits 500€ from my account to protect until an agreement is reached.
Example 4 : I broke a glass. I informed Pierre about this and asked if I could just purchase a new glass to replace the broken one. Pierre agrees to this. If Pierre is satisfied with it and chooses to release the deposit, HomeExchange releases the authorization to the 500€ for this exchange.
Example 5 : When organizing the exchange, Pierre asked me to leave the house clean, to wash his sheets and towels that I used during my exchange. However, I did not do this before departing. I discuss this with Pierre and he asks for €25. I agree to pay this amount. This amount is debited from my account and the remaining deposit amount is released.
Note: It is important for the guest and the host to be in direct contact in these cases.
With the HomeExchange membership, you are also covered in case of big damages, for which HomeExchange will reimburse you, as per our HomeExchange guarantees.
In any case, please do not hesitate to contact us should you require any assistance, we will be happy to help.