The comments are truthful feedback from members that usually express a positive experience. However, it’s possible you may strongly disagree with a comment left for you by another member, following an exchange. HomeExchange has a protocol in place for this to help you find a solution.
Before filing your dispute with us, we kindly ask that you first consider contacting your exchange partner to discuss the situation with them directly and try to find a mutual agreement. Many situations can be solved amicably.
Naturally, if this is not possible and no agreement can be found or you have agree to a change and need some assistance, then simply contact us and kindly provide us with the following information:
Email address associated with your account or your first and last name as they appear on the account.
The name of the exchange partner concerned.