Upon arrival at your host's home, if you find any amenities missing or something not functioning or not up to your expectations, we suggest that you take the following steps:
1. Contact your host: Explain to them the problem you have encountered so that you may try to find a resolution together. This would be the fastest way for you to solve the problem and for the exchange to continue as planned.
You can find the details of your host by going to your conversation.
It would be useful if you could send us some pictures regarding the situation as it would allow us to better understand the problem and propose a more suitable solution.
Depending on the severity of the situation, we could offer a partial or full return of your GuestPoints and charges and assist in finding a substitute exchange if necessary.