Your account is still here, all is saved.You can easily access it with your log in details as you did so far.
Your balloons have been converted to GuestPoints. For each balloon you had available on your account at the moment new HomeExchange site was launched, you received 1500 GuestPoints. To learn more about GPs feel free to check this link or contact us.
You can still access your List but they will not be separated by folders at the moment. To access your List, please click on your profile in the top right corner of the page and select My Favorite homes from the drop down menu.
We are planning to implement folders again and they should be available in the upcoming months.
….my past exchanges?
You can find all your past exchanges in 3 ways:
- under your profile name you can see the number of all your exchanges.
- under Ratings section on your public profile page
To access it, please click on “profile” in the top right corner of the website and from the drop down menu choose “My Profile”. On the resulting page, click on the “show my public page”.
Once on the public page, you will see your name at the top and just below this you will see the number of exchanges.
For ratings simply scroll down. All those exchanges that had a review will show there along with the reviews.
- under Finalised messages. Please place a mouse on the “messages” at the top of the page and on the drop down menu choose “finalised”. It will show all your registered exchanges both past and future.
All your reviews have been transferred and you can find them under “Ratings” on your public profile page. To access it, please click on "Profile" in the top right corner of the website and from the drop down menu choose “My Profile”. On the resulting page, click on the “show my public page” and scroll down to the Ratings.
At the moment the badges are not available. As we are aware that you liked the badges and what they represented, we are still working on how to best utilize them and implement on the site.
….my future exchanges?
Your future exchanges are still confirmed. All your registered future exchanges have been transferred and you can see them under Finalised messages. Please place a mouse on the “messages” at the top of the page and on the drop down menu choose “finalised”. It will show all your registered exchanges both past and future.
All your future exchanges are covered with Service HomeExchange under Optimal membership.
….my balloon future exchanges?
Rest assured, your confirmed balloon exchange is still confirmed. You can see it under Finalized exchanges as a non reciprocal exchange with 1500 GP.
….number of travelers / travel group info?
Unfortunately this information was not implemented on the new HomeExchange site. At the moment, you can add this information under your profile’s description. (link to profile)
Your membership status has not changed on the new HomeExchange site and the expiry date is the same. To see the details of your membership, please click on the Profile at the top right corner and from the drop down menu choose My Plan.
All your messages and conversations have been transferred. You can access your messages by clicking on the “messages” in the top of the page, next to your GuestPoints amount. (link to messages)
All your listings are transferred to the new site. You can access each listing separately by clicking on the Profile in the top right corner of the website. In the drop down menu you will see an option to click on each listing and access it.
The memberships of each listings have been combined into 1 membership and your membership’s expiry date has been adjusted accordingly.
We did not implement the “bulk” messaging feature to the new HomeExchange site. But we did make it easier for you to send a request to your potential exchange partner. You can now choose from one of the “pre-created” messages and send them.
….my profile and listing ID?
They are both changed. You can check the profile/user ID by opening the Profile page (link to how) and listing by opening the listing page
More questions? We are here for you :)