Canceling an exchange can be very stressful for all members, both guests and hosts, as you both prepare and look forward to this exchange. So it is important to cancel an exchange only in case of a major problem and discuss it with your hosts and guests to find a solution. It would be best to notify your exchange partner of the possible cancellation as soon as you learn of this possibility so that you and them have enough time to find the best solution.
Of course, our team is also here to help you find the solutions. To learn more about our warranties in case of cancellation, click here.
In case of improper cancellation of the stay of your future guests, we reserve the right to terminate your account.
To cancel the finalized exchange, please open the message of your exchange partner and click on "Cancel the exchange" in the lower right hand corner of the message.