If something does not match your expectations when you return home following your guest's stay, you can take the following steps:
1. Contact your guest to discuss the situation with him/her and to understand what had happened.
2. Contact us by email to give us more information.
Please send us pictures and supporting documents with regard to the damage. This will allow us to better understand the situation to propose a suitable solution.
3. If you would like to claim financial compensation for the damages, click on "Keep the deposit". Please rest assured that your guest's deposit will not be withdrawn from their account immediately. HomeExchange will first be in contact with both parties to discuss the issue.