If you were a member of GuestToGuest and the old HomeExchange and you used 2 different email addresses on each account, you can ask us to merge those 2 accounts. The merge will be done in the following way:
GuestPoints from both accounts will be combined. But we will not include GuestPoints earned automatically (through registration, completing your Profile and Listing, sending 10 messages).
The account which you have requested to keep will be your primary account.
Your log in details will be the same as the ones on the account you decided to keep.
If any information is missing from the Profile page on the primary account, but is indicated on the secondary account, it will be added to the primary account.
The preferred destinations will be kept only from the primary account.
All your listings will be merged to the same account. You can delete the ones you do not want to keep if you do not have finalized or pre-approved exchange linked to the listing you want to delete.
Your Activity: messages, reviews, exchanges...
All activity on the secondary account will be added to the primary account. This includes: conversations, messages, past and future exchanges, reviews from previous Guests.
If you have a subscription on one account but not the other, this subscription remains active and valid on the primary account. (Eg. If you have a subscription on the secondary account and not on the primary account, your subscription will be added with the same conditions and the same expiration date.)
If you have a subscription on both of your old accounts, the remaining time from both subscriptions will be combined and added to the primary account. In addition, we will also add the elapsed time between the date of the merge, December 19, 2018, until the time that your accounts were successfully merged. (Eg. if your old GuestToGuest account was to expire in 11 months and your old HomeExchange account in 2 months plus the time elapsed between the merge of your two accounts and the merge date of 1 month, your subscription on the primary account will now expire in 14 months).