First contact HomeExchange. HomeExchange.com will never ask you to pay for anything outside our website, through email, or through a third-party booker. All payments toward HomeExchange.com are made on the website directly: for yearly membership or GuestPoint purchase.
If you receive an email or message from a domain other than Homeexchange.com that asks you to pay, do let us know immediately by reporting the member/email from the platform or by sending us an email.
We strongly recommend keeping all the communication through our own secured messaging system. Nevertheless, here are the potential situations where you should be careful and contact us before going any further in the finalization process:
- Advance fees: Someone offers to give you something or to provide for a service if you pay outside HomeExchange.com
- Phishing: Someone sends an email or a link that looks like HomeExchange.com's emails (color, brand etc.). These messages are designed to trick you into providing confidential information such as passwords, email addresses or bank detail information.
- Travel Scam: Someone offers you a great deal on a listing if you pay or send a deposit using a wire transfer.
To help fight against unauthorized payments, you may see an alert in your messages reminding you to finalize your exchanges through our platform and not to pay outside of HomeExchange. All you need to do is click “I understand” for the message to disappear.