We strongly advise to always communicate with your exchange partners to get to know each other and to discuss all the details of the exchange. We strongly recommend that all communication is done via our secured messaging system. This way you can always find the important details for your exchange in one place.
We also do not advise to give any personal contact information before the exchange is finalized.
Any exchange that is agreed upon outside our platform will not be covered with the HomeExchange service. Furthermore, exchanging a residence outside the platform when that residence is listed on the platform can be a cause for account closure.