We always encourage members to communicate with a future exchange partner, still there are simple rules to follow to make sure your exchange is registered with a full peace of mind.
We also do not advise to give any personal contact information before the exchange is finalised.
Any exchange that is agreed upon outside our platform will not be covered with the HomeExchange Service. Furthermore, exchanging a residence outside the platform when that residence is listed on the Platform can be a cause for account closure.
If a member insists on exchanging messages outside our messaging system, please note that this is against HomeExchange.com etiquette. Feel free to inform us about this.