One of our HomeExchange fundamentals is communicating well with your exchange partners. We recommend you continue to do so as you get local insight and communicate with your host or guest before making a decision and taking action.
If you cancel your exchange due to the pandemic, to follow official advice or restrictions, this would be considered a force majeure by HomeExchange, and you would be covered by the following measures, as applicable:
If you are a guest and you can no longer travel to your destination due to COVID-19, please inform your host and if your exchange cannot be postponed at a later date, cancel the exchange from your conversation. Our policy about the return of GuestPoints in case of cancellation due to COVID-19 is detailed in this article.
If you have organized a reciprocal or non reciprocal exchange and your exchange partner decides not to travel anymore and therefore cannot host you, please contact us at firstname.lastname@example.org.
If you are staying at your host’s home and are not allowed to leave a region after your exchange please contact us and we will assist you in looking for another exchange.
If your exchange is scheduled to take place in a few months, do not hesitate to communicate with your exchange partner about any concerns and keep in mind that the situation might change in the upcoming weeks or months. We recommend that you do not cancel your exchange yet but wait to see how the situation evolves and what restrictions will be in place on the dates of your exchange.
Do note that we cannot guarantee the return of the GuestPoints if travel restrictions are not yet confirmed on the dates of your exchange.
If you are a host and you find yourself unable to host due to the current situation, please communicate about it with your guest and cancel the exchange on the platform. Our Member Support team will be in touch with your guest to assist them. Do not worry, cancelling an exchange for force majeure will not have any negative impact on you.
If you already know that you will not be able to exchange for a long time due to the current situation, do not hesitate to un-publish your listing for the meantime. More information on how to un-publish in this article.
If you are in a situation and you’re not sure how to proceed, please send us an email at email@example.com and we will be more than happy to assist you.
For those on Facebook, join our Facebook groups to stay connected with the rest of our community:
All About HomeExchange, HomeExchangers in English, HomeExchangers en Français and HomeExchangers en Espanõl.