You can contact us at anytime by emailing us or through our live chat:
General inquiries - You can contact us by email any time you need to.
Emergency inquires - In case there is an immediate and critical emergency with your current exchange (eg. cancellation, non conformity) you can contact us at this email address.
Live chat: Every day, our Ambassadors* will be available to help you through the website. Whenever you need us, just click on "Ask your question" and send your question.
*Ambassadors are dedicated members of HomeExchange and not employees. Because of such, the live chat is available only when our ambassadors are online. They may refer you to email us regarding your issue if they cannot solve it.