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Exchange process

Messaging

  • Can I communicate with another HomeExchange member outside the website?
  • How to write an exchange request ?
  • How to start new conversation with the same member?
  • How can I contact another member?
  • How does the messaging feature work?
  • How can I reply to the messages I receive?
See all 12 articles

Search

  • What is the order that the listings appear in search results?
  • How does the reverse search work?
  • Icons on search map
  • How to show your listing higher in search results and find guests more easily?
  • How can I find an exchange?
  • What are the search filters and how can I use them?
See all 9 articles

Before the exchange

  • How to finalize a non-reciprocal exchange?
  • How to finalize a reciprocal exchange?
  • How to modify the dates of my exchange
  • How can I change the date and exchange details after an exchange has been finalized?
  • How can I cancel an exchange?
  • Do I need to pay some additional cost like cleaning?
See all 8 articles

After the exchange

  • How can I rate an exchange, leave a review?
  • How can I modify the review?
  • I don't agree with the review. What can I do?
  • Where can I see the reviews I have received as a host/guest?
  • Who is responsible for cleaning after an exchange?
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