My Exchanges
Messaging
- How do I choose which home will appear in my message request?
- What is messaging and how does it work?
- Can I communicate with another HomeExchange member outside the website?
- How do I write an exchange request?
- How do I create a new conversation with same/different member?
- Why can I not contact another member?
Searching
- How are the search results ordered and how can I appear higher?
- What is reverse search and how do I use it?
- What do the map icons mean?
- How do I find an exchange?
- What are the search filters and how do I use them?
- What are "My Preferred Destinations" and how do I use them?
Before the exchange
- How can I discuss the details of my exchange with my partner?
- How can I report a member who is asking for a non-permitted fee?
- Can hosts ask for extra fees?
- What is a welcome booklet and how should I write it?
- How can I be a great guest?
- How do I prepare my home as a host?
After the exchange
- Can I reply to a review?
- How are reviews collected, moderated and published?
- Why is it important to leave a review after an exchange?
- How do I rate an exchange and leave a review?
- How do I modify a review?
- How do I dispute the review I have received?