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  2. My Exchanges

My Exchanges

Messaging

  • How do I choose which home will appear in my message request?
  • What is messaging and how does it work?
  • Can I communicate with another HomeExchange member outside the website?
  • How do I write an exchange request?
  • How do I create a new conversation with same/different member?
  • Why can I not contact another member?
See all 12 articles

Searching

  • How are the search results ordered and how can I appear higher?
  • What is reverse search and how do I use it?
  • What do the map icons mean?
  • How do I find an exchange?
  • What are the search filters and how do I use them?
  • What are "My Preferred Destinations" and how do I use them?
See all 7 articles

Before the exchange

  • How can I discuss the details of my exchange with my partner?
  • How can I report a member who is asking for a non-permitted fee?
  • Can hosts ask for extra fees?
  • What is a welcome booklet and how should I write it?
  • How can I be a great guest?
  • How do I prepare my home as a host?
See all 10 articles

After the exchange

  • How are reviews collected, moderated and published?
  • Why is it important to leave a review after an exchange?
  • How do I rate an exchange and leave a review?
  • How do I modify a review?
  • How do I dispute the review I have received?
  • How do I see reviews as a guest/host?
See all 7 articles
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