HomeExchange Guarantees

Damage

• What do I do in case of damage?

Deposit

• How does the deposit process work?
• Is the deposit directly debited from my account?
• How can I recover my deposit?
• Can a deposit be collected outside of HomeExchange?
• What happens in the case of damages or disagreements?
• What happens if something does not match my expectations when I return home?

See all 8 articles

Non-conformity

• Guest: the home does not match the information from the listing?

Theft

• What to do in case of theft?

Cancellations

• How can I cancel an exchange as a guest / host?
• What happens when I am a guest and I have to cancel an exchange?
• What happens if my host cancels?
• In case of cancellation, can I get a refund for any payments I made to HomeExchange?